Terms and Conditions

Terms and Conditions

Free Marshmallows Offer

We will send a free bag of mini marshmallows ( http://www.sussexsweetshop.co.uk/mini-mallows-639-p.asp ) with every order of £5 or more (£5 excludes the cost of post and packaging). Offer is subject to availability, is only open to orders shipped to the UK, is not applicable to "Candy Club" orders, and can be withdrawn without notice at any time. If mini mallows are not available we reserve the right to substitute an alternative product.

Please be aware that Mini Mallows contain sugar and gelatine, and if you are specifically purchasing diabetic or vegetarian products then please let us know and we will supply a suitable alternative to the same value. 

Twitter Deals

Special offers on Twitter can be claimed by walk in customers to our on-street store. The online offer price will be honoured. Offers such as 'Half Price' are specifically half our normal online price. 

#HeadsOrTails: Entries must be recieved by Direct Message on the Twitter site before the previous day's result is announced. To win a player must successfully predict the outcome of five successive results. Upon winning the player must claim their prize via Direct Message on the Twitter site within 7 days. Prize will be a regular size measure of the customer's choice as shown on this site, as subject to availability. The prize may be collected from the store, added to the next online order at no cost, or requested directly upon meeting the cost of postage.

'Chance of a free gift' offers on Twitter. Followers will be placed into a free draw. Draw will take place at irregular intervals, such as when a certain number of followers have been reached. Prize will be a regular size measure of the customer's choice as shown on this site, as subject to availability. May be collected from the store, added to the next online order at no cost, or requested directly upon meeting the cost of postage.

Kandy Club Refunds

Kandy Club has several subscription options. In the event of early cancelation refunds will be made pro rata against the longest completed subscription length. Any discount codes will be applied to the shorter tariff. 

Equation Key: N=Full amount paid /  L=Length of longest subscriptin length elapsed / V=Value of longest subscription length expired / M=Number of subscription hampers had / D=Discount Code Adjustment 

Equation: N - ( ( (V/L)*M ) *D )
Example Values: 1 month = £10; 3 months = £25; 4 month = £40 (Values given are for explanation purposes only and have no relation to the cost of the product)

Example 1: Three month subscription cancelled after two months
Three month subscription cost £25. The longest subscription elapsed was one month (£10 per month) therefore two months at one month subscription (£20) is deducted from the total paid. Therefore £5 is refunded. 

Examples 2: Six month subscription cancelled after four months
Six month subscription cost £40. The longest subscription elapsed was three months (£25 total, £8.33 a month equivelent). Four months had at £8.33 is £33.32 which is deducted from £40. Therefore £6.68 is refunded.

If the refund is a negative figure no refund shall be paid.

Weights and Measures

All our products are sold in quantities of no less than 113g (otherwise known as 'a quarter' if you prefer to call it that), unless otherwise stated. The displayed product image was taken of the standard measure for that product, unless otherwise stated.

Packaging

Orders are sent out securely packaged, with padding as required.

Where multiple orders are placed from our loose jar range we will normally 'double up' your bags. For example an order for 2x Rhubarb and Custard (113g) may be sent in one bag of 227g.

Availability

A product appearing on this site shows that we currently have this item in stock. As soon as a product sells out we remove it from this site until new stocks are due.

It is possible on rare occasions that your order may exceed our stock levels. If you are ordering more than one of any item we recommend that you verify through the Contact Us link in the yellow navigation bar that we have enough stock to fulfil your order. Once stocks are confirmed we promise to guarantee these for 48 hours.

If you haven't contacted us and we cannot meet your order then in the first instance we will email you notification of this. If we do not receive a reply before 8:30am of the day of postage we reserve the right to substitute the item with an alternative using our professional judgement. Regretfully substituted items cannot be returned or refunded.

Options

Where products have different varients we can't guarentee to meet specific requests. For example, we can't sort out all the black wine gums (we'd have none left). Do ask though as we will do our best.

Nutritional

We are currently in the process of listing the ingredients of all of our products. This will take several months. The ingredients list for products will appear as soon as, along with any allergy advice etc.

Our nutritional advice is based upon manufacturers ingredient listings and additional information as given. We can't be held liable for products ordered from our Nutritional Section where information is incorrect. If any conflicts are spotted (ingredient listing disagrees with the section the product is in) please let us know and we'll provide a gift with your next order.

Regarding allergy based concerns about cross contamination, we would like to reassure you that this is highly unlikely. We do not stock loose nuts, cereal, dairy etc though we do sell products that contain these ingredients. We take every precaution to ensure cross contamination does not occur, but as we are only the final stage in a supply chain we cannot absolutely guarantee products to be free from allergens.

Postage to UK

Unless otherwise notified all orders are sent first collection on the next working day. All orders under 1kg are sent by recorded first class post and should normally be delivered the first working day after postage.

Orders over 10kg will require a custom order to be made, which is usually done the same day. If your postage cost defaults to "£1000" do not be concerned, simply email the shop and we will set up the custom order for you.

International Postage

Please ensure you select the correct zone, either EU Member State or Rest of the World.

If your order exceeds 2kg we will have to create a custom order for you. If your postage cost defaults to "£1000" do not be concerned and simply email the store and we will set up a custom order for you. 

Returns

If any product is of substandard quality please send a sample back for credit to: Returns, Sussex Sweet Shop, 7 Broadwater Street East, Worthing, West Sussex, BN14 9AA. We are unable to replace/refund products damaged in the post, nor can we refund any postage costs.

Free Facebook Draw